Self-Referrals

Alcohol Services

The Alcohol Service (TAS) is a free and confidential alcohol service for adults, families, carers and affected others in the London boroughs of Hammersmith & Fulham, Kensington & Chelsea and Westminster.

They provide support to anyone affected by alcohol use. They will work together to create a support plan to help you achieve your goals, meeting at a convenient venue for you, such as your local GP practice. Whether you are looking to stop drinking or cut down, or you have issues with the drinking behaviour of someone close to you, the Alcohol Service can support you to make changes and improve your lifestyle.

How to refer: If you would like to refer yourself or someone else to the service you can call (Tel: 0800 0147 440) or email [email protected].

For more information please visit www.changegrowlive.org

Stop Smoking

NHS stop smoking services help you quit

Local stop smoking services are free, friendly and can massively boost your chances of quitting for good.

These services staffed by expert advisers provide a range of proven methods to help you quit.

They’ll give you accurate information and advice, as well as professional support, during the first few months you stop smoking.

They also make it easy and affordable for you to get stop smoking treatments, such as:

  • Bupropion (Zyban)
  • nicotine replacement therapy, such as patches and gum
How to contact a stop smoking adviser

You can phone your local stop smoking service to make an appointment with an adviser.

Healthy Hearts

Working across Hammersmith & Fulham, Kensington and Chelsea, and Westminster, the Healthy Hearts team deliver exciting community based health improvement sessions including weight management, healthy cookery classes and physical activity sessions that could see you improve your heart and your general health and wellbeing.

How to refer: Telephone 020 3434 2500 or email [email protected].

For more information visit: www.healthyhearts.org.uk

Crisis Assessment & Treatment Team

The Hammersmith and Fulham Crisis Assessment and Treatment Team (CATT) is a multidisciplinary, community based mental health team that aims to provide a safe and effective home based assessment and treatment service.

The CATT team holds two key functions:

  • Accepts direct referrals from the Single Point of Access (SPA) that have been assessed as requiring Emergency (4 hours), Urgent (24 hour) responses and Routine plus (up to 7 days).
  • It provides an alternative to in-patient care/ hospital admission.

The service is available 24 hours per day; 365 days of the year for people with serious and/ or enduring mental illness who are experiencing a crisis of a nature or degree that would require admission in the absence of a crisis home based treatment team.

Location

Hammersmith & Fulham Mental Health Unit
Claybrook Road
London
W6 8NF

How to Self-Refer

Self-referrals can be made by those that have been under the care of the team before.
Telephone: 0300 1234 244 for the Single Point of Access.

Dementia Day Services

A number of day services for patients and carers are offered, including:

  • Dementia Adviser – Clients will be assigned a Dementia Adviser who will talk through their needs, and together will plan how to meet these needs.
  • Peer support groups – Groups provide a safe and supportive environment where clients can share their personal experiences of dementia with others who understand, as much as is possible, what they’re going through.
  • Day care and support services – Specialist day care and support services give dementia patients the opportunity to pursue their hobbies and interests, try out new activities, and socialise with others in a friendly environment outside of their home.
  • Singing for the Brain® – Singing for the Brain brings people together in a friendly, fun and social environment. Based around the principles of music therapy, the stimulating sessions include vocal warm-ups and singing a wide variety of familiar and new songs.

Location

Day Care Centre, St Vincent’s House
49 Queen Caroline Street, London, W6 9QH

How to Self-Refer

Self-referrals and referrals from professionals
Telephone: 0208 563 0001
Email: [email protected]

Improving Access to Psychological Therapies (IAPT) – Back on Track

Back on Track is a free and confidential psychological therapies service for anyone over the age of 18 living in Hammersmith and Fulham.

It offers psychological help to people with low level symptoms of anxiety or depressed, or those going through a stressful situation because of redundancy, illness or relationship difficulties. This is part of the improving access to psychological therapies (IAPT) programme.

The service is run in partnership with West London Mental Health Trust, Mental Health Matters and the West London Centre for Counselling.

How to Self-Refer

Telephone: 0300 123 1156 Monday to Friday, between 9am and 5pm.

Sexual Health & Contraception Services

Central North West London (CNWL) offer free confidential sexual and HIV services in London. There services include include STI testing and treatment (GUM), contraception, HIV and viral hepatitis testing, treatment and care.

How to Self-Refer

To make an appointment online please visit www.sexualhealth.cnwl.nhs.uk

Sexual Health Clinics (hosted by Chelsea and Westminster Hospital)

Chelsea and Westminster Hospital NHS Foundation Trust provides a wide range of award winning sexual health and HIV services across London. People do not need their GP to refer them for care, nor do they need to live locally.

Their sexual health clinics offer testing for sexually transmitted infections (including HIV tests), contraceptives including the morning after pill (emergency contraception), condoms, pregnancy testing, Hepatitis A and B vaccinations, safer sex education and support/counselling.

Their main sexual health clinics are based at John Hunter Clinic for Sexual Health (located in St Stephens Centre next to Chelsea and Westminster Hospital), 10 Hammersmith Broadway (previously West London Centre for Sexual Health), 56 Dean Street in Soho, West Middlesex University Hospital and St Helier Hospital.

How to Self-Refer

Telephone: 020 3315 6699
Mon: 8:30am–5:30pm
Tue: 8:30am–5:30pm
Wed: 11am–5:30pm
Thu: 8:30am–5:30pm
Fri: 8:30am–5pm

Single Point of Access (SPA) – (West London Mental Health Trust)

The Single Point of Access (SPA) provides 24/7/365 access for WLMHT secondary care mental health. The service is for people experiencing a mental health crisis and delivers a 24/7 telephone support line for service users and carers. It is also the primary referral route for people requiring secondary care and includes a clinical advice service for GPs and other potential refers as well as a triage and sign-posting function.

All adult referrals are now made through the single point of access. The SPA will also signpost referrals for CAMHS referrals, Cognitive Impairment and Dementia Service and Primary Care Mental Health Services.

How to Self-Refer

For all urgent or emergency referrals, please:
Telephone: 0300 1234 244 so that your referral can be appropriately triaged.

Termination of Pregnancy Service (TOPs)

The purpose of this abortion service is to provide a choice of abortion methods which are timely and safe depending on the personal health, gestation and circumstances of the individual woman. This will help to reduce repeat abortions, unintended pregnancies, and promote better sexual health among women.

This service provides abortion services to women referred to any approved Provider, giving greater geographical access to women seeking abortion services. The Provider delivers the following pathways:

  • Up to 16 weeks gestation
  • Up to 24 weeks gestation

The providers of the service are:

  • BPAS
  • NUPAS
  • Marie Stopes
  • Chelsea and Westminster NHS Foundation Trust

How to Self-Refer

Referrals, including self-referrals, shall be conducted via a Central booking Service (CBS), where this exists.
Telephone: 03453 650207

MSK Connect

The service offers community based musculoskeletal (MSK) clinical assessment and treatment for those aged 16 and over. Specialties include:

  • Community MSK Physiotherapy services
  • Outpatient orthopaedic services
  • Outpatient rheumatology services
  • Chronic MSK pain management

How to Self-Refer

Self-referral is only available for routine physiotherapy cases. Patients cannot self-refer to the CATS (Tier 2) service or to the community rheumatology and pain pathways. Referrals to these services require a GP referral. Furthermore post-operative patients require a GP referral to ensure appropriate information is handed over to the physiotherapy service.

Telephone: 0203 795 3426

CAMHS Eating Disorder Service (West London Mental Health Trust)

The service offers assessment, diagnosis and intervention on a range of suspected and confirmed eating disorders including:

  • Anorexia nervosa
  • Bulimia nervosa
  • Binge eating disorder
  • Atypical anorectic and bulimic eating disorder

How to Self-refer

If you are concerned about an eating disorder, the service accepts self-referrals directly to CAMHS. If you are a parent or young person, you can call the service between 9am-5pm Monday to Friday. Telephone: 020 8354 8160 and ask to speak to the Duty Eating Disorders clinician who will discuss your concerns with you.

CIS – Supports adults with acute illness

The Community Independence Service brings together the skills and experience of different health and social care professionals to provide integrated care for patients who experience acute illness or need support to rehabilitate and improve independence.

The team includes nurses, physiotherapists, occupational therapists, social workers, mental health workers, rehab assistants, healthcare assistants, carers, doctors, pharmacists and support staff. Besides phone advice and visits, they liaise with Emergency Deprtments and pre-admission units. They offer a ‘Rapid Response’ service for urgent assessment or a “Re-ablement” service for longer term problems, and accept referrals any health or social care professional, including based in secondary care.

Contact Details:

Telephone, single point of referral: 0300 033 0333
Website: www.wlmht.nhs.uk

CLCH

This site lists all community services provided by CLCH, plus contact details and referral information, including Single Point of Access.

Contact Details:

Website: www.clch.nhs.uk/health-professionals