How to arrange a GP Consultation
Patchs
We use a range of methods to provide consultations and medical care with our doctors and other clinicians. However, we ask all patients wanting medical advice or care to first complete a Patchs online form, and this will allow our doctors to review your request for help and decide on the best means to offer care. If you are unable to use PATCHS ONLINE we now use a PATCHS voice recognition system to make it easier to contact our team. The PATCHS Telephone Assistant allows you to telephone us without the hassle of waiting in long phone queues. You can leave a voice message detailing your request, without needing to wait to speak to a receptionist.
The PATCHS form (either sent Online or via Patchs Telephone Assist) will be reviewed by the GP within 36 hrs and you will then be contacted by a member of our team by phone or text with a plan for the most appropriate next steps. You will be called or texted by a doctor, nurse or receptionist, in order to make a plan with you to deal with your medical needs.
You may be texted or called by our doctors directly to deal with the problem, or instead asked to book a face-to-face appointment with a GP, or asked to have blood or other tests before seeing or speaking with a clinician.
Our Advanced Nurse Practitioner is an advanced registered nurse and prescriber. Jevan is trained to assess patient needs, order and interpret diagnostic and laboratory tests, diagnose disease, formulate and prescribe medications and provide treatment plans.
Please do complete a PATCHS submission in order for our medical team to speedily decide on the best way to help you.
By Phone
Patients requiring more urgent care or with no online access can call and speak with a member of the reception team who will help find the best outcome depending on your needs. Reception telephone number: 020 7603 7563
Extended Hours Appointments
Midweek GP Appointments:
We now offer extended hours GP appointments on some mid-week evenings between 6.30-8pm
(the day may change from week to week). These appointments may be face to face or telephone consultations and are bookable through the reception team.
Saturday Appointments:
We now offer extended hours GP, Nurse and HCA appointments on Saturdays between 9am-5pm.
These appointments are offered within our Primary Care Network (PCN) This is a group of 5 local surgeries within Hammersmith and Fulham that we collaborate closely with to ensure the best care for all our patients.
The Saturday appointments are offered on a rotation system between the 5 surgeries so will not always be here at Milson Road Health Centre. This will be explained to you by a member of the reception team when booking. A limited number of the Saturday GP appointments are bookable online. If you book one of these appointments online please check the confirmation text carefully to ensure you attend at the right surgery
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Patients who miss three appointments without letting us know may be removed from the practice list.
Call us on 020 7603 7563 or use our Online Service to cancel your appointment.
Chaperones
The Surgery prides itself in maintaining professional standards. For certain examinations during consultations an impartial observer (a “Chaperone”) can be requested.
This impartial observer will be a trained member of the staff who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a nurse is unavailable at the time of your consultation then your examination may be re-scheduled for another time.
You are free to decline any examination or choose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.
The role of a Chaperone:
• Maintains professional boundaries during intimate examinations.
• Acknowledges a patient’s vulnerability.
• Provides emotional comfort and reassurance.
• Assists in the examination.
• Assists with undressing patients, if required.
Home Visits
It is clinically better for you to be seen at the surgery where we have better facilities, diagnostic aids and lighting to assess you, however, if you need a home visit please contact the surgery as early as possible in the morning, before 10:00, and give one of our receptionists your specific details.
Home visits are ONLY for housebound patients and for those too ill to attend the surgery. Home visits are not for those who do not have transport. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.